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Support Engineer

Support Engineer Job Description

We build and sell application data management software in the B2B space.  Come be our Support Engineer to solve our customers’ biggest technical problems.  

 

MuvData is looking for a creative problem solver to help our Customer Success and Software Engineering teams.  This position is a mix of software development and technical support.  It will allow you to use both sides of your brain in a healthy work environment.  You'll modify and fix our product code while flexing your problem solving muscles by wowing our awesome customers. 

 

Main Responsibilities:

  • Troubleshooting/Triage: This is your primary responsibility.  You need good analytical and critical thinking skills.  You’ll have full autonomy to figure out what’s happening.  Don’t be afraid to dive into our code base.  Determine if the issue is a bug or something else.  Be a problem-solving hero. 
  • Debugging: Because you know REST and SOAP APIs so well, you’re able to debug API calls using our debug engine.
  • DB/SQL: You have the ability to run SQL statements to fix issues, and/or run the SQL Profiler to determine possible issues with long running queries and timeouts.
  • Write Documentation: You help us write better software by documenting everything when needed or where none currently exists. 
  • Reverse Engineer: Using your detective skills and reasoning superpowers, you reverse engineer our code to and figure out what it’s is doing while debugging/troubleshooting customer issues.

Skills Required:

  • 2-3 years C# software development experience
  • Strong ability to analyze/troubleshoot/diagnose technical issues
  • Experience integrating systems or working with integration tools like Boomi, Jitterbit, MuleSoft, or Informatica
  • Knowledge of APIs – both SOAP and REST
  • DB Skills including SQL statements, INSERT, UPDATE, SELECT with JOINS
  • Not afraid to get in front of customers
  • Writing Skills - Document an Issue, Documenting Steps to Reproduce, Building New Documentation for Dev and Support
  • Experience with JavaScript in the context of automating application workflows
  • Experience with Issue Management like Jira or Zendesk
  • Proficient in understanding business objects
  • Not afraid to dive into new code with little documentation
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